FAQ

Yes it will be

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-xxx-sections-ready.zip in the folder Ella Sections Ready xxx, then you just need to upload ella-xxx-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the folder Ella Sections Ready xxx RTL, then you just need to upload ella-xxx-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Clearly describe how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customization requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Clearly describe how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/ . Our support team will get back to you soonest, please help us to wait.

Ao clicar em FINALIZAR COMPRA, você irá para o seu carrinho, clique em ADICIONAR CUPON DE DESCONTO e adicioná-lo. Na página seguinte ao finalizar a compra, seu desconto será aplicado.
Ao clicar no menu, você tem um sub menu com "SOBRE", que possui tudo sobre o produto bem como sobre a manutenção e conservação deles. As Espadrilles por exemplo, nunca podem ser molhadas ou umidecidas. Super importante que você leia tudo sobre o produto que adquiriu e estamos sempre a disposição para te atender e tirar duvidas pelo email contato@tramadie.com.br