FAQ

When accessing your account on the Tramadie website, go to “My Orders”, click on PRODUCT DETAILS, ORDER STATUS. Updates on your order are sent to your email. You can also send us an email or call us on Whatsapp.
When accessing your account on the Tramadie website, go to “My Orders”, click on PRODUCT DETAILS, ORDER STATUS. Updates on your order are sent to your email. You can also send us an email or call us on Whatsapp.
Our purchases through the website are 100% automated. The following can rarely happen: -Some instability in the system and the purchase must be redone -Simultaneous orders and the first one to be authorized by the payment method is prioritized by the system and the other one is canceled -When assembling the order for shipping, some damage is noticed in the product and you will be notified by email or WhatsApp and your amount will be refunded -Some other problem that may occur punctually and you will be notified and your payment will be refunded immediately (Less than 1% of our orders have some type of error, however, in any unforeseen event of the above listed, Tramadie is responsible for the full refund of your amount)
The value varies according to the product chosen and the delivery location. It will be indicated when choosing the product, just enter your zip code.
Our exclusive logistics operator is the Brazilian Post Office and there are 2 delivery methods that you can choose when finalizing your purchase on the website. The delivery time is automatically calculated on the website when you choose the delivery method. Our shipments are made every business day. The Brazilian Post Office collection at Tramadie is made every business day at noon. If your order is placed and approved on our platform by 10 am on a business day, it will be shipped the same day; after 10 am it will be shipped the next business day. You can contact us via WhatsApp and make sure that the payment has been released on your credit card. If your purchase is made by boleto, it may take up to 48 hours to appear. By sending us proof of payment, you can expedite your shipment!
Has the delivery deadline expired and your order has not arrived? There may have been a failed delivery. This occurs when the registered address is incorrect or when there was no one to receive it. We will make 2 attempts to contact you by phone and email. If we do not receive a response within 15 calendar days, we will cancel the order and refund the full amount paid.
Credit card (Visa, MasterCard, American Express, Diners and Elo), Pix or bank transfer Purchases can be paid in up to 3 installments on your credit card with minimum installments of R$100.00. Our credit card billing system is 100% secure. The numbers are encrypted and are not stored in our database, being sent directly to the credit card administrator. You can buy with maximum security.
Exchanges are super simple and can be made by mail when the purchase is made through the website, or at the physical location where you purchased the product. Read the details of the Exchange Policy here on the website carefully. It is essential to respect the date of 30 calendar days from the purchase, keep the labels intact and do not use the product. If you have any questions, contact us by email and we will help you. *Customized items cannot be exchanged.
When you click on FINALIZE PURCHASE, you will go to your cart, click on ADD DISCOUNT COUPON and add it. On the next page when you complete the purchase, your discount will be applied.