Privacy Policies
We, at MODELA SERVICOS E COMERCIO DE CONFECCAO LTDA registered under CNPJ 07.757.955/0001-37, respect and preserve all visitors and users of our website, working with trusted partners in the market and who prioritize the security of Internet users' information in your solutions.
On this “privacy policy” page, we explain how we capture and manage the information provided by users and visitors who browse our website at tramadie.com.br and its official communication channels such as marketing emails and social networks.
We understand that, by accessing it, everyone agrees with the conditions established in this document. If you do not comply with the regulations proposed here, you should not visit or register in any area that requests your personal data.
We reserve the right to change this document without prior notice with any new information, in order to improve the browsing experience and keep us up to date with legislative changes and/or those relating to commercial practices.
To stay up to date with changes to this term, you should visit it whenever you deem it important.
1. Use of information
All data collected on our website serves to provide a better browsing experience through:
- Content personalization;
- Execution of administrative processes such as product delivery;
- Analysis and improvements in processes, infrastructure and communication;
- Sending personalized messages recommending products and content close to your preferences on various official TRAMADIE communication channels such as E-mails, SMS, Display Network, Social Networks, Whatsapp, and the website itself.
We at TRAMADIE established our online store on the Shopify platform, one of the most used and trusted online store managers in the world. Therefore, all information provided by our users is shared with them in order to improve the content management and deliverability tool. Therefore, we are exempt from responsibility for the use that Shopify and its partners make of the data collected, as they are solely and exclusively responsible for the use of the information. Check out Shopify's full privacy policy .
The collection and processing of data for analytical purposes takes place through the Google Analytics tool made available by Google, the data of which becomes its property. Therefore, we are exempt from responsibility for the use that Google and its partners make of the data collected, as they are solely and exclusively responsible for the use of the information. Check Google's full privacy policy .
2. Security
All information left by users on our website is safe and encrypted on secure servers using the SSL protection certificate installed on our domain tramadie.com.br . The certificate carries out an encryption process, meaning that all information provided by users is masked by indecipherable codes and unmasked when it reaches final servers and databases, in a secure manner.
All payment transactions carried out on our website are intermediated by partners Pagseguro, Paypal and Wirecard (former name “MOIP”) who have their own policies for validating user data and approving payments with strict security processes to avoid possible fraud or any irregularity.
Data related to the credit card is sent directly to their database and we at TRAMADIE have no access to this information, nor interference in the approval or refusal of payment. When making a purchase on our website, related partners will notify the customer about the payment status, and the customer can contact the partners directly to ask questions or clarify doubts.
To learn more about each partner’s processes and privacy policy, visit the links below:
In order to provide greater security against fraud, we at TRAMADIE link our users' registration data with their IP address and they may be provided to police and judicial authorities if requested.
Even with this entire security system set up to better serve our public, be aware that security measures relating to the internet are not entirely infallible.
3. Ways to capture user data
On this website, we use the following methods below to capture data from our visitors and users, with the aim of improving the shopping and browsing experience.
3.1 Forms
When filling in fields that request personal information such as name, email, address, etc., a command automatically directs this data to our database in the exact form in which it was filled out. This information is later used to make purchases made on our website, send relevant information about your purchase or display commercial messages about our brand and products. If necessary, this data will also be used to contact our team directly via digital means or telephone.
On our website, we capture personal information in the following areas:
Register for the Newsletter and pop ups
When registering, users will receive commercial messages via email and telephone, such as information about our brand, advertising campaigns, newsletters and product suggestions. The user may unsubscribe from these emails at any time by clicking on the link located in the footer of any email sent that indicates removal from the contact list, or through our customer service channels, namely telephone (11) 94535-1331 and email contato@tramadie.com.br. The deadline for removing a user from the contact list is 72 hours after the request.
By subscribing to text notifications, you agree to receive recurring automated marketing text messages to the phone number you provide. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Message and data rates may apply.
Checkout/Product Purchase Form
The user will fill in some essential information for the preparation and delivery of their purchase, such as address, contact information, CPF and data related to the payment method.
Users who make purchases on our website will also receive information and product suggestions via email and SMS, and may request to unsubscribe from these messages at any time as explained above.
Contact Form
We provide a channel on the website to deal with various issues, such as clarifying doubts about purchases made, offering services and partnerships, or complaints. Users who send messages through this channel may be responded to later by email or telephone.
All users who send messages through this channel will receive information and product suggestions via email and SMS, and may request to cancel receiving these messages at any time as explained previously.
3.2 Cookies
Cookies are internet files that temporarily store on the computer of visitors and users what is being visited on the network through their device, be it mobile or desktop. This storage takes place directly between the user/visitor's device and their browser such as Google Chrome, Mozilla Firefox, Explorer, Safari, among others.
The purpose of collecting this data is to improve the browsing experience by providing facilities at the next access, for example, automatically filling out form fields or displaying commercial messages and targeted advertisements in other communication channels (such as emails, social networks, display network) based on your preferences detected while browsing the website.
If users and visitors wish to deactivate the functionality of cookies and stop enjoying their benefits, simply deactivate them by starting navigation in a hidden tab each time they access the website or configure their browser to not record cookies. From the moment the user performs any of these actions, we at TRAMADIE will be unable to provide navigation facilities and send targeted commercial messages to the user or visitor. Below we have placed shortcuts to pages that explain how to perform each action in the most used browsers.
Disabling Cookies:
Google Chrome
Mozilla Firefox
Explorer
Safari
Hidden tab navigation:
Google Chrome
Mozilla Firefox
Explorer/Edge
Safari
4. Sale of registrations and sharing of data with third parties
We undertake not to sell the data and registrations made on our website to third parties and partners.
We share data with contracted partners (technology companies, advertising agencies, among others) who help us operate the website and improve the dialogue between us and our audience.
Under no circumstances will our partners take possession of the shared data and records for their own use, whether by approaching them commercially, carrying out unauthorized communications unrelated to the TRAMADIE brand, or even selling the data and records to third parties.
If fatality occurs, they will suffer applicable penalties for supplier misconduct through TRAMADIE, in addition to being subject to civil and criminal legislation provided for by their acts.
5. Care of users and customers
We consider our users to keep their information protected when accessing our website. However, in order to reinforce this protection, we have created some recommendations listed below:
Logins and Passwords
We recommend that everyone who registers on our website not to use an obvious, simple password registered in easily accessible third-party environments.
Veracity of the information provided
We at TRAMADIE are not responsible for the veracity of the information provided by users, it is their responsibility to provide it accurately and keep it updated. We ask that you check your registration data before making your next purchase on our website so that, if necessary, you can make the necessary corrections.
Credit card details
Your credit card data should never be shared with third parties as it is non-transferable and extremely confidential. We are not responsible for purchases made by third parties who use your data through our website without your consent and, if this happens by accident, you must immediately notify our team and your card operator.
Public Machines
When using public machines, we recommend starting browsing through the anonymous tab in the browser so that there is no record of personal information when provided (such as login and password) or browsing history. If you browsed in a normal tab, make sure you log out of your account and log out of the machine before leaving.
Viruses and Machine Invasions
To avoid invading your machine and collecting unwanted information, we recommend that you do not download unknown or questionable files or programs, always trying to use the original and updated version of the desired software.
We also recommend that you always have an antivirus installed and updated on your machine, scheduling constant scans to detect possible threats.
System crash during purchase
We at TRAMADIE are not responsible for purchases not made due to power outages or low internet connection due to users' infrastructure. We consider that, when entering the website, you have stable power and internet signal conditions to make purchases.
Bill fraud
When selecting the payment method via bank slip, make sure that the data is consistent with the purchase made such as value, the name of our store “TRAMADIE”, the name of the chosen payment intermediary (Paypal, Pagseguro or Wirecard), in addition Check whether the bank code matches the bank slip code. This caution is necessary because there is a possibility that your machine has been contaminated with a virus that changes the information on the bill sending the payment to another account that is not linked to TRAMADIE. If you have any questions, do not make the payment and contact our team immediately through our service channels, via telephone (11) 94535-1331 or email contato@tramadie.com.br.
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